This blog post is part of the SAP AI Business Services Getting Started and Product Series (see other published parts of the series listed under "What's Next").
Regardless of the industry, business process automation has become critical to business strategy and success. According to Forrester, the total benefits of business automation add up to about $32 million, benefiting companies in a number of ways, including increased employee efficiency, process efficiencies, employee productivity, and overall reduction in costs. processing times. As a result, Forrester's 2019 Business Technographics survey shows that 62% of global business and technology leaders are already implementing or expanding their machine learning implementation today. Another 24% plan to implement it within the next 12 months. Artificial intelligence (AI) seems poised to profoundly impact all aspects of business. Her or his promise: more time for value-added tasks and less human error due to the elimination of mundane tasks.
SAP is an active player in the field of AI technologies powered by Machine Learning, offering a complete set of solutions designed to help companies create more agile and adaptable processes and enable better decision making based on AI, automation and deep analysis.
SAP's AI offering is a combination of intelligent technologies, services and industry expertise that can help companies optimize processes and resources and drive innovation in any area of the business. They are delivering enterprise software systems that can learn how to automate business processes at unprecedented levels, react to changes in real time, and deliver the best possible results for today's digital businesses.
SAP AI Business Services: High-quality machine learning software with high reusability potential
Part of this "smart" service offering from SAP is a multitude of applications and services based on machine learning and artificial intelligence united under the brand SAP AI Business Services.
By providing strategic services and applications that automate and optimize business processes and enrich the customer experience across the entire intelligent suite, SAP AI Business Services ensures that artificial intelligence can be easily consumed across the business. Compared to full business applications, SAP AI Business Services are reusable services and more generic in nature. They solve a problem that can be found in multiple business processes and are not specific to a single application; think, for example, of document processing.
By automating repetitive, manual tasks based on insights gained from historical business data, SAP AI Business Services can help create better customer service, streamline business operations, improve employee job satisfaction, and reimagine existing business processes. Through this, AI business services allow employees to focus on more value-creating and strategic tasks, ultimately enhancing the business journey for customers and enabling competitive differentiation.
Functioning as an enabler of the SAP ecosystem, we provide strategic AI-powered business applications and services to easily infuse intelligence into SAP solutions, while leveraging customer data assets as part of SAP Business Technology Platform. SAP AI Business Services provides business applications on top of and integrated with other SAP intelligent offerings, such as conversational AI, intelligent RPA, and data intelligence, in the form of open and flexible building blocks.
Consume the AI on CPEA Business Services Portfolio
SAP AI Business Services is supporting our customers on their entire journey to becoming an intelligent business by providing services that help increase revenue, reimagine processes, create more quality time at work for employees, significantly increase customer satisfaction and allow innovations.
But how can these services and applications be finally consumed?
AI Enterprise Services are available as reusable services to SAP Cloud Platform customers under the Cloud Platform Enterprise Agreement. Plus, our services are enterprise-ready and can be combined with each other and other smart technologies.
Internally in SAP, stakeholders can consume SAP AI Business Services by providing out-of-the-box integration like SAP Cash Application, already integrated with SAP S/4HANA Cloud and on-premises editions, SAP C/4HANA, etc. SAP customers and partners can use SAP AI business services for their own scenarios and easily integrate into the existing landscape with SAP Cloud Platform services such as SAP Intelligent Robotic Process Automation, SAP Cloud Platform Integration or SAP's own applications. SAP Cloud Platform.
How do I get started with SAP AI Business Services?
Within the SAP AI Business Services portfolio, customers get ready-to-use machine learning algorithms that have been optimized for a business context to help them kick-start their intelligent business journey.
SAP AI Business Services enables you to use machine learning services without any knowledge of data science, by offering generic machine learning and artificial intelligence capabilities that can be applied to various “out of the box” business processes using simple REST-APIs. Thanks to the modular and API-based architecture, they can be easily integrated into various processes and solutions. Additionally, the model is optimized for a specific use case and the pipelines are optimized for the business outcome. Stable APIs are available for training and inference, while SAP provides implementation, monitoring, ongoing operations, and support.
See for yourself and start a free trial of our services on SAP Cloud Platform now!
In addition to the SAP AI Business Services portfolio shown above, we also offer a multitude of integrated and standalone business applications. These applications provide generic machine learning capabilities that are already built into specific platforms such as S/4HANA, SuccessFactors, or C/4Commerce, or can be purchased independently of other platforms. In total, 240 SAP AI innovations are available today, with 60 new innovations planned.
How artificial intelligence empowers customers in every industry
Our AI-powered business applications and services have also proven successful with clients from various industries and LoB. Prior to using AI Business services, both customers and partners spent a lot of time working on tedious and time-consuming short-term tasks, leaving them insufficiently empowered to focus on strategic value-added and innovation tasks. With the help of AI Business Services, our clients were able to improve efficiencies, empower employees, save value-added time, and improve data quality and thus analytics.
Specifically, SAP AI business services enrich the customer experience and provide immediate business value through the following services:
Document Classification:
Today, many companies still struggle with low process efficiencies throughout their organization due to the large amount of paper and document-based communications. SAP Document Classification enables companies that manage a large number of business documents to automatically and easily classify documents based on customer-specific classification schemes.
Document Information Extraction
Not only the classification of documents represents a problem for communication-intensive companies, but also the post-processing of the information contained in the documents. The SAP Document Information Extraction service can be used to process various documents that have content in headers and tables and extract information. With Document Information Extraction, businesses can finally process more documents efficiently with fewer errors and hassles.
Service Ticket Intelligence
Service Ticket Intelligence helps companies create autonomous customer service by helping the customer service team handle high volumes of service interactions. Using historical service interaction data that already exists in the CRM application, incoming customer service tickets are automatically categorized and routed to the appropriate agent. The agent is then provided with recommended solutions to improve operational efficiency.
Data Attribute Recommendation
The data attributes recommendation is intended for organizations and business units that struggle with the consistency and accuracy of their master data. Using machine learning capabilities, data records can be easily combined and categorized, making higher-quality and more efficient master data management a reality, while speeding up the data creation or cleansing process.
Invoice object recommendation
The invoice object recommendation supports the accounts payable department in its decision making by predicting correct account assignments. By proposing a solution based on historical data, the solution improves financial reporting by minimizing obstacles due to discrepancies in accounts/budgets, as well as reducing repetitive and redundant tasks, hence the need to search for G/L accounts. and correct incorrectly assigned accounts.
Recognition of commercial entity
Business Entity Recognition is a powerful machine learning technology to detect and highlight any type of entity named in unstructured text in pre-defined categories. By doing so, the service helps increase the overall productivity of document processing, increases efficiency, and reduces errors through the ability to detect named entities in text entities.
Whats Next?
No matter if it is Finance, Marketing or Procurement, it is undeniable that with the help of AI, organizations can overcome operating expenses, increase efficiency, generate more sales and vastly improve customer services. To better understand the benefits associated with the use of SAP AI-based technologies, please refer to the study Forrester's Total Economic Impact.
At SCO we can support you in responding to these requirements. Our consulting services caracterizado por un equipo de profesionales con vasta experiencia y conocimientos están a la orden para apoyarlos en lo que requieran, Let's Talk!.
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This blog was originally published on blogs.sap.com
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